Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@svenandco.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Refunds are applied to full priced items only.  We require merchandise be returned in its original packaging, unworn and with all tags attached. 
All underwear and socks are final sale.
Unfortunately, we cannot accept returns on sale items or gift cards.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on Store credit.

If you need to return an item for a refund or exchange, please contact our customer service team at info@svenandco.com immediately.  Please indicate the order number and we will get back to you as soon as possible.

  • For products with free shipping, we will refund the amount excluding the shipping cost when refunding. 
  • Underwear, socks are non-refundable due to hygiene, but if your request refund is approved, we will refund to store credit 

  • Due to the intimate nature of our products and our strict health policies, we do not accept returns for underwear, swimwear, socks and wrestling singlets. This to ensure that all customers can confidently enjoy brand new products.

  • Refund are applied to full priced item only.

 

Errors in fulfilment 
We do, however, take full responsibility for any errors in fulfilment (ie. in-correct size, item, quantity, or style). In this instance, please contact info@svenandco.com immediately for assistance. Please provide us with your order number, a photo of the contents of your order, and a photo of the included packing slip. We ask that you contact us within 10 days of the delivery receipt in order to assure a timely resolution. Notifications received after 60 days of the order being delivered will be dealt with at our discretion.

  • The cost and reach of the shipping of the item(s) returned is your responsibility. Once the package has reached Sven Nordin info@svenandco.com , we will gladly send the initial exchanged item(s) at no extra charge.

 

Damages and issues
Before we dispatch the products, we check the quality inspection each orders and remain the photos with invoice.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

  • The cost and reach of the shipping of the item(s) returned is your responsibility. Once the package has reached Sven Nordin info@svenandco.com , we will gladly send the initial exchanged item(s) at no extra charge.

Steps for returns

1. Kindly remind that send us an email to info@svenandco.com include your order number and reason for return to get a return authorization. 

2. Once the return is accepted, you will receive an email with pre-paid return label which you have to print and attach to your package. FedEx will offer you a package, when you return the products. 

3. To be eligible for your returns, all items must be unworn. and in their original condition, with all original tags and packaging intact. If there was gift, gift also must be in the original package.  Theses are really important to be able accept your return and to issue a refund. 

4. Pack the items in FedEx package with original condition. 

5. FedEx will pick up your return package once we got the package, we will processing your refund. Please remind that your refund will be credited to the same payment method use for the purchase.  Shipping cost will not be include. in the refund amount. 

SvenNordin.Co reserves the right to reject any returned items that do not meet the above requirements, if your return is rejected, you. will be notified via Email and it will be sent back to you at your cost. 
To prevent this incident, please follow above criteria and have communication with us. 

 

Delivery Failure

If FedEX can not deliver in the delivery address provided, FedEx might alternatively attempt to deliver at least multiple times or the order will be sent to the closet FedEx access point. An Email with this information will be sent to the email address you provide when purchasing the order.

If you dont provide an email or number, you will need to proactively check the status of the delivery.

We do not want this happen, but if. it is impossible to deliver and FedEx must return the order to us, We will not make any new delivery and we will be authorised to charge you all cost arising from the whole shipping process ( send & return ),  if the first shipping had initially been free of charge for you.